Privacy Policy
Last updated 12 November 2026
Kreatwiz is run by MobileByteSensei ("we"). This policy explains what we collect when you use the Kreatwiz website and the Kreatwiz studio inside the Reels Downloader app, and what we do with it.
What we collect
- Your account. When you sign in with Google or Apple we receive your email address and a stable account id. We use it to keep your projects, your plan and your connected accounts together.
- Your videos and projects. Videos you upload or import, the edits you make, and the videos you export. They are stored so you can keep working on them and so our servers can render your exports.
- Connected social accounts. When you connect Instagram, Facebook, Threads, X, YouTube, TikTok or LinkedIn, that network gives us an access token and basic profile details (account id, name or handle, profile picture). We use them only to publish the videos you choose to post, to show which account a post will go to, and to show the status of your posts.
- Purchases. Payments are handled by our payment providers (Stripe, Razorpay, Google Play or the App Store). We receive your plan, its renewal date and your remaining edits — never your card details.
- Usage analytics. We use Google Analytics to count page views and actions such as "export started" or "post published". These events carry no email, name, video content or caption text.
How we use it
- To run the studio: store, preview, render and export your videos.
- To publish to your accounts — only when you press Post, only to the accounts you pick, with the caption you write.
- To apply your plan: count your full edits each month and unlock Pro.
- To fix problems and improve the product, using the analytics described above.
We do not sell your data, use your videos to train models, or post anything without you asking us to.
How we protect connected accounts
Access tokens are encrypted and kept only on our servers. They are never sent to your browser or app. When you disconnect an account we delete its tokens and ask the network to revoke them.
Who we share data with
- The networks you post to — the video and caption you choose to publish.
- Our service providers — Cloudflare (hosting, storage and rendering), Supabase (database), Google (sign-in and analytics), Apple (sign-in) and our payment providers. They process data only on our behalf.
How long we keep it
- Projects, uploads and exports stay until you delete them or your account.
- When you delete a project or your account, its videos are removed from our storage within 30 days.
- Connected-account tokens are deleted as soon as you disconnect the account or delete your Kreatwiz account.
- Purchase records are kept as long as tax law requires.
Your choices and rights
You can download or delete any project from the studio, disconnect any social account from the Connected accounts page, and delete your whole account at any time — see how to delete your data. You can also ask us for a copy of your data or to correct it by emailing [email protected].
Children
Kreatwiz is not meant for children under 13, and we do not knowingly collect their data.
Changes
If we change this policy we will update the date above, and tell you in the studio when the change matters.
Contact
MobileByteSensei, India — [email protected]